Shipping policy
Shipping Policy
Last updated: 02/07/2026
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Where We Ship
We currently ship to addresses within South Africa only.
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How We Ship
All orders are shipped via a reliable national courier service. Once your order is dispatched, you will receive a tracking number via email so you can follow your delivery every step of the way.
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Production Time
Because every NinetyNine product is custom-made for you, please allow 3–5 business days for production before your order is dispatched. This production time is separate from the delivery time below.
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Delivery Time
After dispatch, estimated delivery times are:
| Area | Estimated Delivery |
| Major cities (Johannesburg, Cape Town, Durban) | 2–3 business days |
| Other towns | 3–5 business days |
| Outlying and rural areas | 5–7 business days |
Please note these are estimates and may vary during busy periods or public holidays.
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Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
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Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email. If you have not received tracking details within 6 business days of placing your order, please contact us at info@ninetynine.co.za.
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Delays
Once your order has been handed to the courier, NinetyNine is not responsible for delays beyond our control. If your order appears significantly delayed or you believe it may be lost, contact us at info@ninetynine.co.za and we will follow up with the courier on your behalf.
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Incorrect Delivery Addresses
Please ensure your delivery address is correct before completing your order. NinetyNine cannot be held responsible for orders delivered to an incorrect address provided by the customer. Any re-delivery costs resulting from an incorrect address will be for the customer's account.
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Contact
For any shipping-related queries, please contact us at info@ninetynine.co.za with your order number.